 Health regulations prohibit the return of sex toy products. Exceptions are made for defective/damaged items only. |
| All sales are final after 30 days of shipment notification. In the event you need to return an item, all returned items must be received within 30 days of shipment notification and have a Return Merchandise Authorization (RMA) number. Items returned without an RMA will not be processed and a refund will not be submitted. Use our Return Request form to start the process of receiving your RMA. |
| Contact Us: The information you submit through our contact us page is transmitted through our Secure Socket Layer (SSL), but please do not include credit card numbers, usernames or passwords in your submission. |
| Orders are generally processed in up to 3 business days of placing your order regardless of the shipping method you choose. Orders received after 2:00 pm EST may not be processed until the next business day. As our products are shipped from different warehouses, lingerie items (model numbers starting with EM-) are shipped separately from other items. |
| Back Ordered Items: We do our best to ship all the items ordered, but there are times when items become unavailable for shipping. In these cases, back ordered items may be removed from your order. We understand that this may be an inconvenience, but we process orders on a first come first serve basis. |
| Defective/Damaged items will be replaced with the exact same item or a refund will be provided. All returns of defective and/or damaged items must be returned unused and in its original packaging. You must complete a Return Request before returning merchandise. |
| Warranty issues are handled directly through the manufacturer. Follow the instructions provided with your product. |
Changing / Canceling Your Order may occur prior to shipment generally within the first business day of placing your order. Orders that have been submitted for shipment cannot be changed or canceled. To change or cancel an order, you can reply to us from the invoice that was emailed to you or use our contact us form to send the following information:- The name on the invoice
- The invoice number and date
- The model # of the item(s) you wish to exchange/cancel
- If you're changing items on your order, include the replacement model #, color, and size
- If you're canceling the order, include the reason
|
| Returns are subject to a 15% restocking fee plus shipping and processing fees. Upon inspection, damaged/defective items are not charged a restocking fee. Returns received without an authorized RMA may not be processed, refunded or returned to you, and/or may be subject to a 20% restocking fee plus shipping and processing fees. We are not responsible for additional cost incurred to ship items back to us. |
| Undeliverable or Refused packages are subject to a 20% restocking fee plus shipping and processing fees. In the event that an order is either undeliverable or refused, the shipping address of the order may be flagged in our system as invalid which will prevent future orders from being shipped to that address. |
| Refunds will be credited after receipt and inspection of the returned item(s). |
| Shipping and Processing Fees are non-refundable. No exceptions. |
| International Orders are exempt from our Customer Loyalty Program and are handled through our partner site (International Shipments). |
| NOTE: As the delivery process is handled through a third-party, delivery of any shipment is not guaranteed. Your receipt of a tracking number confirms shipment of your order. If you did not receive a tracking number and your order status is "shipped," please contact us. If your shipment tracking number confirms delivery, but you have not received your order, please contact the carrier. We will not provide refunds or replace a shipment on orders where the shipment tracking confirms delivery. |
| Our Shipping & Returns Policy may change at any time without notice. |
